Tuam Post Office counter staffing
The Minister said staffing was adequate for normal business, though queues occurred on busy days and eliminating them would be costly. Killilea cited long waits, especially for older people, and the Minister agreed to review the suggestion.
asked the Minister for Posts and Telegraphs if he will give special consideration to the allocation of extra staff to Tuam Post Office, County Galway, to avoid the unnecessary delays now being experienced there, taking into account the growing population in the Tuam area and the surrounding villages.
Comment on this
(Dublin South-Central): The staffing at Tuam post office is regarded as fully adequate for the normal run of business offering. Although counter staffing is specially strengthened on Fridays and the first Tuesday of each month, there is some queuing on those days. Queuing unavoidably occurs on these days at most busy offices, and to provide staff on a basis which would eliminate it would be disproportionately costly.
Comment on this
: I would ask the Minister to review the matter because on most days there are queues at the counter waiting to be served. I would be grateful if the Minister could do anything to alleviate the problem. It is not very pleasant for old people to have to stand in a queue for 45 minutes before they are served.