We use Google Analytics to see which pages are read and how the site is used, so we know what to improve. This only runs if you accept. See our privacy notice for details.

Dáil
‹ Ceisteanna—Questions. Oral Answers. - Driving Centres.

Phones at local test centres

Summary

Quinn argued that local centres needed more telephones to prevent backlogs. Barrett said most centres operated only intermittently, but agreed to continue improving telephone access.

The Minister stated that out of 47 centres only nine have direct telephone facilities. I accept that appointments are made through the central office but the reality is that people try to contact their local centres. My information is that all sorts of Micky-Mouse arrangements exist whereby people are ringing the office next door or the office upstairs to try and contact the driving centre. Would the Minister not agree that, if we are to avoid a repetition of the unfortunate backlog that occurred in the past, the provision of the balance of 30 telephones is necessary?

Comment on this

Telephones have been provided in nine centres. As the Deputy probably knows, most test centres are manned only during the period of testing, which may be once a week or once in two weeks. The nine regional centres have telephones and there are extensions from Council switchboards in a few others like Letterkenny. That is the position at the moment. If all the centres had telephones it would be on a temporary basis because they are manned only for a short time.

Comment on this

Does the Minister regard the present situation as satisfactory?

Comment on this

I suppose it is not satisfactory but it is an improvement to have them at regional level.

Comment on this

Will the Minister continue the improvement?

Comment on this