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Dáil
‹ Ceisteanna—Questions. Oral Answers. - Social Welfare Benefits.

Disability benefit stopped in error

Summary

A recoupment claim for supplementary welfare allowance led to disability benefit being stopped in error; the arrears were subsequently paid, less the amount owed to the health board. The Minister acknowledged a human administrative mistake, said such errors could not be entirely avoided, and stated that the Department sought to minimise them.

asked the Minister for Social Welfare the reasons for the inordinate delay in paying disability benefit to a person (details supplied) in County Tipperary.

Comment on this

The person concerned was in receipt of disability benefit from 6 October 1980, fourth day of incapacity, to 19 February 1981, when, due to an administrative error, payment ceased. The matter has since been adjusted and all benefit due to 16 May 1981 has been paid, less the amount which was withheld for refund to the health board in respect of supplementary welfare allowance advanced.

Comment on this

What precise administrative error was involved which was responsible for the cessation of the payment?

Comment on this

A claim from the SouthEastern Health Board for recoupment of supplementary welfare allowance was received and payment of the benefit was stopped in error, pending the receipt and the details of the amount of supplementary welfare allowance paid.

Comment on this

Would the Minister consider that to have been fair to the applicant?

Comment on this

I appreciate that the workers in the Department are dealing with a very large number of cases.

Comment on this

There were large numbers of cases to be dealt with also last year and the year before and in previous years.

Comment on this

It is almost inevitable in dealing with such numbers that some administrative error will occur.

Comment on this

Is it fair that an official of the Department makes a decision deliberately that is unfair to an applicant?

Comment on this

There was no deliberate decision.

Comment on this

What was it, then?

Comment on this

It was an error on the part of an official.

Comment on this

It was the result of a deliberate decision on the part of an official of the Department.

Comment on this

We, on this side of the House, have always recognised that mistakes can be made. We witness them daily on the part of those on the other side. Can the Minister indicate if the procedures of administration have been so altered to ensure that the type of error we are talking of will not be made again?

Comment on this

I have tried to point out that this was a human error. Unless the Deputy has some special way in his approach to people of correcting human errors, such errors are bound to occur from time to time. Obviously, though, we are very anxious that they would be kept to the minimum.

29.

Comment on this