Nationwide telex service delays
The Minister outlined new exchanges and equipment intended to expand capacity, saying 358 applicants were being connected and another 1,130 processed, with service expected for all by year-end. Deputies cited businesses waiting up to 18 months and challenged claims that Ireland’s system was advanced; the Minister disputed comparisons, and the Ceann Comhairle ended the debate.
asked the Minister for Posts and Telegraphs if he will outline any immediate proposals which his Department have to provide urgently needed telex facilities throughout the country.
Comment on this
The following steps are being taken to enable applications for telex service to be met promptly:
1. A new telex exchange at Dublin and sub-exchangers at Cork, Limerick and Waterford with capacity to meet requirements for some years ahead are expected to be brought into service within the next three months.
2. A special programme of provision of equipment needed to give certain telex applicants trunk service is almost completed and a follow-on programme is planned.
3. Equipment has been ordered that will enable telex service to be provided for applicants who have telephone service but for whom spare cabling is not otherwise available.
4. Adequate stocks of teleprinters are being built up.
5. Additional staff are being assigned to telex work.
As a result of these measures, it is expected that it should be possible to meet applications for telex service promptly by the end of next year.
Comment on this
Is the Minister aware of a number of factories or other commercial enterprises in Dublin city who have been waiting for telex service for at least 18 months despite the people concerned having been given to understand that the service would be forthcoming within weeks of their setting up? Would the Minister at least indicate for the benefit of those applicants when precisely they may expect service?
Comment on this
The telex exchange in Dublin and the sub-exchanges at Limerick and Waterford are due to come into service at the end of this month.
Comment on this
Yes. Of course, in the absence of an exchange, lines are not available. The sub-exchange at Cork is due to come into service about June 1981. The initial capacity that would be provided will approximately double the existing capacity of 6,500 exchange lines to about 13,000 exchange lines.
Comment on this
What is the total number of outstanding telex service applications in the country as a whole?
Comment on this
The Deputy might have let me finish. Agreements have been signed with a further 111 applicants and we are at inquiry stage in respect of 1,130 applicants. That makes a total of 1,488 being dealt with at this time.
Comment on this
Would the Minister not agree that the majority of these applicants are predominantly new businesses and new industries? Would he not agree also that throughout the country a great deal of industrial investment and production, particularly in the export field, is being gravely hampered, even in the south Dublin and Dún Laoghaire areas, because firms are not in a position to take on employees nor to accept new orders because of the lack of telex service? They do not even have telex machines. Are we not talking here about mainly 1,488 individual firms?
Comment on this
Not necessarily. The Deputy must understand the complexity of providing a telex service either for a firm or for a private individual. In order to provide this service we have has to build and equip a new exchange, a task which involves a certain amount of time. We have a certain amount of time. We have a situation now whereby we expect that by the end of this year we will be in a position to offer telex promptly, practically on order, and that is very important. I might add that throughout business it is acknowledged generally that we have what is perhaps the best telex system in Europe. We should never allow ourselves to become confused as to what must be done and what has been done.
Comment on this
Regarding the applicants in Dublin city, am I correct in understanding the Minister to say that the service would be provided within about a month?
Comment on this
But I distinctly heard the Minister say that the service would be provided within a month.
Comment on this
That is not what I said. I said that three exchanges — at Dublin, Limerick and Waterford — will be coming into operation by the end of May 1981 and that a further exchange is to come into operation in Cork in June 1981. I indicated also that 358 applicants are in the process of being facilitated and that the remainder of about 1,130 applications are being processed. At the end of the year all of those people should have telex service.
Comment on this
Regarding the three exchanges that are coming on stream this month, am I to take it that the applicants concerned will be provided with services within a month?
Comment on this
No. I am saying that 358 applicants are in the course of being provided with a service and that we are processing a further 1,130 applications in the country as a whole.
Comment on this
How can the Minister maintain that we have the most modern telex system in Europe when in France, in Sweden, in the UK or in any other EEC country one can have a telex installed in one's office within a matter of a month or so of making the application?
Comment on this
This is true. American and continental firms are being brought into this country and told by the Department that there will be no problem about the provision of telex service, that this would be available within weeks. The reality is, as I know from my constituency, that such people have been waiting for up to 18 months for service.