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Dáil
‹ Ceisteanna—Questions. Oral Answers. - Telephone Service.

Computerised directory inquiry service

Summary

The Minister said staff concerns about operational arrangements had delayed the service, but discussions had concluded and rollout had resumed, with designated centres expected to have it within three months. Deputies challenged whether industrial relations problems caused the delay.

asked the Minister for Posts and Telegraphs the reason the computerised directory inquiry service which had been tested and which was ready to be introduced last May has not been implemented.

Comment on this

While the equipment to enable the service to be introduced has been available in a number of centres for some months, one of the staff organisations concerned requested certain clarifications and assurances on operational matters following the introduction of the service in Drogheda last July. Discussions on these points were protracted and concluded only recently. The introduction of the system has now resumed and I expect it will be in service at all designated centres within three months.

Comment on this

Did the Minister say operational problems gave rise to the delay in introducing the service?

Comment on this

Yes, after assurances on operational matters.

Comment on this

Is it not the truth of the situation that industrial relations problems gave rise to the non-introduction of the service?

Comment on this

Where do we draw the line?

Comment on this

Were there industrial relations problems? Answer the question.

Comment on this

I have answered the question.

Comment on this

I asked the Minister a straight question. Did industrial relations problems give rise to the non-introduction of the service?

Comment on this

Surely the Deputy appreciates that operational matters are dealt with on a day-to-day basis by the trade unions. Of their very nature industrial relations must be involved.

Comment on this

Would the Minister of State agree that decisions taken by the Minister for Posts and Telegraphs gave rise to the industrial relations problems which did not allow this service to come into operation? That is the truth of the matter.

Comment on this
John F. O'Connell An Ceann Comhairle Independent

Ceist 54.

Comment on this

He does not know anything about it.

Comment on this
John F. O'Connell An Ceann Comhairle Independent

I have called Ceist 54.

Comment on this