Restoring faulty Dublin telephone service
The Minister said most faults were repaired within two working days, but underground cable faults took longer; improvements had reduced delays, though service restoration remained unsatisfactory.
asked the Minister for Posts and Telegraphs the reason for the undue delay experienced by telephone users in the Dublin area in having service restored when it breaks down; and if he will take steps to remedy the situation.
Comment on this
Most telephone faults in the Dublin area are cleared within 2 working days after the fault is reported. There is delay in restoring service normally only when the fault is in the underground cable serving the telephone. These represent about 30 per cent of all faults. The time taken to clear these faults depends on the nature of the fault, the condition of the cables affected and the availability of skilled staff. Action taken this year has resulted in the time taken to restore service being greatly reduced, but the position is, I regret, still not as satisfactory as it should be, or as I would like it to be. It should improve further gradually according as measures in hands, such as preventive maintenance, pressurisation of cables and improved organisation of the work, bear fruit.
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