Accuracy of telephone bills
Wallace complained that billing disputes were routinely decided in the Department’s favour and cited an elderly person billed for 1,460 calls. The Minister acknowledged that some bills prove inaccurate on investigation and are occasionally reduced.
I seem to be the only Deputy being refused. I am asking to be allowed to ask a supplementary question.
Comment on this
If the Deputy would just bear with me for a moment, Question No. 16 deals with the account of a named person and gives many details about her.
Comment on this
Unless, of course, the Deputy is going to ask a question concerning the same account, when it would be in order.
Comment on this
We were speaking about saving time in the House. If I could ask a supplementary question, we might do that. Are there any plans to deal with the very unsatisfactory situation with regard to accounts sent out by the Minister's Department? Any time I ever made representations on behalf of a constituent, his Department were always right and no account was changed. This is most unsatisfactory. A person cannot find out exactly the number of calls billed. One old age pensioner was supposed to have made 1,460 calls in a three-month period.
Comment on this
I am not aware of the particular account to which the Deputy referred. Not all accounts sent out by the Department are as accurate as the Department would wish. On occasion, on investigation an account is reduced.