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Dáil
‹ Ceisteanna—Questions. Oral Answers. - Telephone Service.

Subscriber Telephone Meters

Summary

Shatter sought a meter on every telephone to help subscribers verify bills. Donnellan said exchange equipment already recorded calls, but home meters would be an optional paid extra, available from the end of the month; readings would be accepted if the meter had not been interfered with or found faulty. Members debated whether basic meters were adequate and whether subscribers needed detailed, printed call records, with Donnellan questioning the cost of such equipment.

asked the Minister for Posts and Telegraphs if he or Bord Telecom Éireann intend to provide an attachment to all telephones which will clearly indicate the total number of telephone units used and which will be relied upon as being accurate in the context of disputes relating to telephone accounts.

Comment on this

There is meter recording equipment in the local telephone exchange for every automatic telephone exchange line. I assume, therefore, that what the Deputy has in mind is the fitting of meters in subscribers' premises.

I do not propose to supply meters in all subscribers' premises. These meters are costly and many subscribers may not wish to have them in view of the costs involved. Suitable home meters are expected to be available shortly as an optional extra for all those who wish to rent them.

Comment on this

Would the Minister agree that there is widespread concern in the community as to the accuracy of telephone bills and accounts? Furthermore, in order to avoid either his Department or An Bord Telecom incurring the additional expense of having to investigate regularly the accuracy of such accounts, would he not agree that it would be desirable, as a matter of practice, that all future telephones supplied would automatically have a registering or meter system in-built from which the telephone user could ascertain the number of calls made and which could correspond with a similar system at the exchange in order to eliminate the continuous problems arising in this area?

Comment on this

I appreciate what the Deputy has said. We receive a large number of complaints in the Department. I am not as happy with the situation as I would like to be. I might tell the Deputy, for his information, that meters will be available from the end of this month. The cost of the connection of a meter will be £11.50 and the rental per quarter £5.83.

Comment on this

Can the Minister confirm that, as yet none of these subscriber meters has been provided? Further, would he agree that 12 months ago, the same reply was given by his Department?

Comment on this

It was not the same reply as I have given on this occasion; at least I did not reply last year; I think it was the Deputy himself who gave it. What I am now saying is that, from the end of this month, meters will be available.

Comment on this

Would the Minister confirm that none of these meters has been installed? I understood that meters were available.

Comment on this

They have not been available to date. They will be available from the end of this month.

Comment on this
Thomas J. Fitzpatrick An Ceann Comhairle Fine Gael

It would be less intimidating if there was one Member only standing at a time.

Comment on this

Could the Minister——

Comment on this
Thomas J. Fitzpatrick An Ceann Comhairle Fine Gael

The Chair was saying that it was less intimidating if we have one Member only standing at a time.

Comment on this

The penny has dropped.

Comment on this
Ray Burke Mr. R. Burke Fianna Fáil

The chair is suggesting that if the Minister and Deputy Leyden are on their feet he finds it intimidating.

Comment on this

Not all of us find standing Ministers intimidating. Can the Minister indicate whether the Department will accept the readings of such meters as accurately reflecting the number of telephone calls so that, in the event of a dispute arising as to the accuracy of an account the Department will accept the number of telephone calls having been made as those registered on such a meter? Furthermore, would the Minister not agree that this type of recording device should be built into the telephones that subscribers use and that there should not be additional charges for merely trying to ensure that one has an accurate record of the number of telephone calls made?

Comment on this

First of all, there is a charge for the equipment and that charge will remain unless some new decision is taken when the new board take over on 1 January next. Secondly, the reading of the meter will be accepted by the Department provided there has been no interference with the meter.

Comment on this

Is the Minister aware that the type of meter about which he is talking would be of little or no use to the subscriber? Would the Minister not examine the possibility of having the type of meter issued to subscribers—a meter that will have a print-out, that will bear the date, the name of the person to whom the call was made, to whatever number it may have been and also the charge for that call? That is the sort of information that subscribers need. Otherwise the extreme wave of unrest obtaining with regard to charging for Post Office accounts will continue. What I am endeavouring to point out to the Minister is that the type of meter about which we are now talking is inadequate before it is issued.

Comment on this

It is not inadequate before it is issued. What I have said in relation to the meter which will be available from the end of this month is that the reading on the meter will be accepted by the Department provided there has been no interference with the meter, or a fault that can be determined in any way.

Comment on this

Is the Minister aware of the type of meter about which I am talking and which is readily available to subscribers of the telephone service on the continent of Europe and in the United States?

Comment on this

I am not aware. As a matter of fact I do not think the Deputy knows what he is talking about.

Comment on this

I am quite sure I do know. I would say to the Minister that, instead of endeavouring to score a cheap point, he should find somebody who is aware of what I am talking about and who might enlighten him.

Comment on this

I might say that the equipment to which the Deputy refers, if there is such equipment in existence, would be of such cost, that I am very doubtful that telephone subscribers would use it.

Comment on this

The Minister does not even know what is there. He should be metered on his performance.

8.

Comment on this