We use Google Analytics to see which pages are read and how the site is used, so we know what to improve. This only runs if you accept. See our privacy notice for details.

Dáil
‹ Ceisteanna—Questions. Oral Answers. - Telephone Service.

Dublin 16 Overcharging Complaint

Summary

Shatter asked for a review of a Dublin 16 subscriber's disputed bills. Donnellan said checks found no overcharging or line fault and the account would stand; he noted the subscriber disputed every bill, and Shatter suggested a meter.

asked the Minister for Posts and Telegraphs if he will review telephone charges for which a person (details supplied) in Dublin 16 received bills for the period of September 1982 to the end of June 1983 as he believes he has been grossly overcharged on his account.

Comment on this

A letter sent to the subscriber in May last confirmed that the accounts had been rechecked and that they were correct on the basis of the records of metered calls. A special check was made in August of his meter and associated exchange equipment and no evidence was found to suggest that overcharging had occurred. In the circumstances it is proposed to maintain the subscriber's account.

Comment on this

Is the Minister aware if there was any fault on the line of this subscriber during the period referred to which could have caused wrong registration in the exchange as to the amount of telephone units used?

Comment on this

From the information I have, there was no fault on the line. In relation to that particular subscriber, who became a subscriber in 1982, he has disputed all accounts, claiming to be overcharged every time.

Comment on this

Perhaps he should get a meter.

Comment on this

Perhaps he should.

Comment on this