Disputed telephone bills and outstanding arrears
The Minister said disputed bills were not separately counted and reported £23.5 million in outstanding telephone revenue. He explained that requests for information were not necessarily disputes; Leyden criticised the accounts system and called for a review, but received no response to that proposal.
asked the Minister for Posts and Telegraphs the number of telephone account bills disputed by subscribers at present under examination in his Department; and the total arrears due from subscribers.
Comment on this
Separate records are not kept of the number of telephone bills under dispute at any one time as distinct from those in regard to which additional information has been sought. The total amount of telephone revenue outstanding on telephone accounts at end September 1983 amounted to about £23.5 million out of an estimated annual revenue of about £290 million.
Comment on this
The Minister should have the information in his brief about the number of telephone calls which are disputed. I do not think he has given me the answer to—
Comment on this
My question is No. 15 on the Order Paper asking the Minister for Posts and Telegraphs the number of telephone account bills disputed by subscribers at present under examination in his Department.
Comment on this
When I tried to guide the Deputy he was making a short speech commenting on the answer and that is not in order. I would encourage the Deputy to ask a question.
Comment on this
Will the Ceann Comhairle give me guidance as to whether that question has been answered?
Comment on this
An amount of £23.5 million is at this stage disputed by consumers and the number of people involved indicates that there is something radically wrong with the system.
Comment on this
How many subscribers are in dispute with the Department of Posts and Telegraphs at present?
Comment on this
It is very hard to identify how many of those subscribers are in dispute with the Department of Posts and Telegraphs and identifying what a subscriber wants may be a problem. They may write in looking for additional information. They may write in about the rental of the telephone or about the amount they have been charged. These cannot be described as disputes until all available avenues have been explored and it can be said clearly that they differ from the Department in what they are talking about.
Comment on this
I am asking the Minister a question. In view of the amount of money due is it not time that he instituted a major review of the accounts system in his Department which is totally chaotic and he is doing nothing about it?