Would the Minister instruct his officers involved in major reassessments to behave with reasonable civility to citizens, to cut out rudeness and bad manners when they are dealing with such cases?

I investigate all such reports. Any letters or other representations of that nature are fully investigated. The numbers of such complaints received in the Department in 1983 could be counted on the fingers of two hands. Any Deputy who has any complaints should make them, but I would point out that our staffs in employment exchanges, working under most severe pressures, have excellent relationships with fellow citizens who go into the exchanges.

I am not talking about the people in the offices. There are other officers outside who are causing grave concern. It is a disgrace.

The remaining questions will appear on tomorrow's Order Paper.