Unemployment Assistance Claim Delays
The Minister attributed delays to means investigations and said procedures were being simplified through transferring decisions to local exchanges. A pilot scheme in Cork and Drogheda was satisfactory, but expansion depended on staffing; Deputies cited waits of up to 20 weeks and hardship.
asked the Minister for Social Welfare if he has any plans to reduce the waiting time for the processing of claims for unemployment assistance.
14.
Comment on this
asked the Minister for Social Welfare the reason for the long delays in paying unemployment assistance.
Comment on this
I propose to take Questions Nos. 13 and 14 together.
It is a requirement for receipt of unemployment assistance that the applicant must undergo a means test. This very often involves detailed inquiries and investigations and some delay is inevitable for this reason.
The administrative arrangements for dealing with claims have been under review and steps are being taken to simplify the procedures. These include the devolution of decision-making to the greatest extent possible to local employment exchanges. This will result in claims being dealt with more directly and more expeditiously.
Comment on this
When does the Minister propose to implement the order giving autonomy to the local employment offices?
Comment on this
A pilot scheme is in operation in the Cork and Drogheda employment exchanges and the experiment is proving satisfactory. It will be extended to other exchanges as soon as we get additional staff.
Comment on this
I would ask that a decision be made if the waiting period exceeds eight weeks and medical certificates continue to be submitted. People are waiting as long as 20 weeks for a decision and this causes great hardship.