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Dáil
‹ Ceisteanna — Questions. Oral Answers. - Information on State Services.

Government information offices

Summary

The Minister supports making State-service information more accessible and cites plans for Government inquiry offices, initially in Dublin and later in local centres.

asked the Minister for the Public Service if he will consider setting up a Government Information Service in each of the major cities and towns to facilitate the public with information which should be readily available to them and thereby reduce the need for public representatives to be the main source of such information.

Comment on this

I accept the underlying theme in the Deputy's question, that information about services provided by the State should be much more accessible to the public than at present. It is my aim to ensure that this becomes a reality.

In the recently published White Paper on the Public Service, "Serving the Country Better", paragraph 6.4 states that:

... in an effort to inform citizens of the services which are available to them, Government inquiry offices will be established, initially in Dublin and, later on, in local centres.

The paragraph adds that, "the possibility of having local authorities provide a wide range of information on the services available from both local and central Government will be urgently examined".

The preparatory work necessary to enable the decision on Government inquiry offices to be implemented is being undertaken urgently within my Department.

Examination of the involvement of local authorities in the provision of information is also under way. This work is at an early stage yet and necessitates discussions with the local authorities and the various Government Departments.

Comment on this