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Dáil
‹ Order of Business

Social welfare appeals delays

Summary

Michael Healy-Rae complains that social welfare appeals take too long. Joan Burton promises to provide performance data and says new information-technology systems should help reduce waiting times.

In the context of the social welfare and pensions Bill, it is as if people who appeal a decision made on a social welfare payment are sent to purgatory because the appeals process goes on and on. The Minister ignored this issue when she responded earlier. Colleagues, including Members on the Government side, are aware of cases, but they cannot speak out because they must defend the Minister.

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The Deputy is going on and on.

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Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

In fairness, many other Deputies want to put their questions.

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I am asking a question about people involved in the appeals process. What is the Minister going to do to reduce the time spent in that process?

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That speech is out of order.

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Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

I ask the Minister whether legislation has been promised.

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On the Deputy's first question, there are 14 criminal justice Bills and I am not clear on which of them he is referring to. Perhaps he might tell us which one he has in mind.

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It is very clear that we are asking the Government to keep the Garda stations open.

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Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

That is a different issue.

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On the issue of social welfare appeals, I will communicate to the Deputy some of the data I released last week which pointed to significant time reductions with regard to FIS, domiciliary care allowance and invalidity benefit applications. They also set out the figures with regard to disability benefit. I will supply that information to the Deputy. I am happy to say the new IT structures, although it is taking time to put them in place, are capable of dealing with the increased volume of applications under all scheme headings. I am as anxious as the Deputy to see waiting times reduced and have complimented staff in the Department on reducing domiciliary care allowance application times to approximately six weeks and family income supplement application times to a similar timespan.

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