We use Google Analytics to see which pages are read and how the site is used, so we know what to improve. This only runs if you accept. See our privacy notice for details.

Dáil
‹ Leaders’ Questions

Post office network and social welfare payments

Summary

Deputy Troy warns that directing social welfare recipients toward bank accounts could threaten up to 400 post offices and asks the Government to maintain the 1,150-office network, fund electronic transaction accounts, meet postmasters and withdraw the forms. The Tánaiste defends the network’s €50 million-plus contract, supports the Kerr report’s reform proposals and says revised forms are being developed, but does not clearly commit to Troy’s requested measures.

The Tánaiste will be aware there has been a massive investment in the post office network for several years. I am sure she will acknowledge that this happened primarily during the lifetime of the previous Government. Yes, some of those running post offices took the decision when this upgrading was being carried out to take voluntary redundancy which resulted in closures.

Comment on this
Eamonn Maloney Deputy Emmet Stagg Labour Party

Over 400 post offices were closed under the previous Government.

Comment on this

There are 1,150 post offices across the country in which 3,700 people are employed. What is happening is up to the Government and its policies. Post offices play a vital part in communities and are a serious focal point for the elderly and families living in rural areas.

Comment on this
Eamonn Maloney Deputy Emmet Stagg Labour Party

How is the Deputy’s local post office going?

Comment on this

A Leas-Cheann Comhairle, may I have the floor, please? I am raising a serious issue.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

The Deputy has the floor.

Comment on this

Banks have closed in many smaller towns. Garda stations have also been closed and sold. Post offices have to be protected and enhanced. Department of Social Protection payments account for 30% of the business of the post office network. The spin-off value of people buying other items is as high as 50%. The contract for making social protection payments is worth €25 million per annum to post offices.

Comment on this

It is not; it is twice that amount.

Comment on this
Kathryn Reilly Deputy Kevin Humphreys Sinn Féin

If Deputy Robert Troy cannot get his figures right, it is not surprising that Fianna Fáil broke the country.

Comment on this

The Tánaiste will have an opportunity to respond. Whether it is accepted by her, there is genuine concern among postmasters that their businesses will end up being closed, mainly due to the fact that the Department of Social Protection is issuing forms instructing people to change their method of collection to their bank accounts.

Comment on this
Fidelma Healy Eames Deputy Finian McGrath Fine Gael

One will not be even be able to buy a stamp soon.

Comment on this

The concerns of postmasters have been independently verified in a report commissioned from Grant Thornton in 2014. The Tánaiste has taken many policy decisions which have irked particular groups across the country.

Comment on this
Mary Moran Deputy Mattie McGrath Labour Party

Many decisions.

Comment on this

Her decision, however, to send forms to people to select bank accounts in which to receive social protection payments threatens to lead to the closure of up to 400 post offices.

Comment on this
Mary Moran Deputy Mattie McGrath Labour Party

Sabotage.

Comment on this
Bernard Durkan Deputy Bernard J. Durkan Fine Gael

What about the 400 Fianna Fáil closed?

Comment on this

Postmasters are simply asking for a level playing field, but they are not getting it. The Tánaiste is undermining the future viability of post offices. Will she confirm that it is the Government’s intention to maintain the current network at 1,150 post offices? Will it invest the much needed funding to allow post offices to develop an electronic transaction account which will afford people the option of receiving and transacting social welfare payments in the post office, either electronically or by cash? Will she confirm that she will meet the Irish Postmasters Union as it has requested? Two months ago she said she would change the social welfare forms that requested social welfare recipients to change to bank accounts. Today the very same forms are on the Department’s website. Will she instruct her officials to take them down and ensure new forms are sent that will not recommend that people receive their social welfare payments electronically?

Comment on this
Diarmuid Wilson Deputy Dinny McGinley Fianna Fáil

I did not think the Deputy had such neck.

Comment on this

I am aware that quite a number of Deputies and their families have an interest in post offices. I hope any Member who has a direct commercial interest in a post office will actually let us know.

Comment on this

The Deputy has declared it already.

Comment on this

It was declared in the register of Members’ interests and during the general election.

Comment on this

Is the Deputy also a postmaster?

Comment on this

The Tánaiste should answer the question.

Comment on this

It is disgraceful. She should answer the question.

Comment on this

I am just asking in the interests of debate.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Please, Deputies, this is Leaders’ Questions.

Comment on this

The Tánaiste is a disgrace.

Comment on this

I asked because I am aware that Deputy Robert Troy has a long-standing interest in post offices.

Comment on this

He has declared it in this House.

Comment on this

The Tánaiste is a disgrace.

Comment on this

I am just asking if there is a commercial interest.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Please stop, as we cannot hear the reply.

Comment on this

When Fianna Fáil was in government, it closed 197 post offices.

Comment on this

Tell the truth.

Comment on this

In fairness, Deputy Robert Troy said many were voluntary decisions made by postmasters because, for instance, a family member was retiring and no one else wanted to take on the job. Of the 25 closures during the Government’s tenure, almost all have been for that exact reason. Like other Deputies, I, too, was involved in my constituency in efforts to recruit a new postmaster or postmistress when one retired. That is a familiar story in the post office system, of which all Members will be aware. It might have escaped Deputy Robert Troy’s attention that the contract for services with the Department of Social Protection is worth €50 million per annum. He suggested it was only worth half of that amount.

Comment on this
Mary Moran Deputy Mattie McGrath Labour Party

The Tánaiste is trying to undermine them - sabotage.

Comment on this

The figure is €50 million and it is higher when other departmental services supplied through the post office network are taken into account. To suggest it is half that figure is pretty poor counting by somebody involved in the post office network. That is why I asked Deputy Robert Troy if he had a personal awareness and familiarity with the post office system. I would have expected him not just to have a researcher’s brief but also some personal knowledge. Post offices play an important role in urban and rural communities.

They provide important services, particularly for people who do not actually have a formal bank account. It is not just past Fianna Fáil taoisigh who do not have a formal bank account. It is actually quite a lot of other people in this country.

Comment on this

Up to 200,000 people in this country do not have a formal bank account.

Comment on this

Wonder Woman is back today.

Comment on this

Leave Bertie out of it.

Comment on this

Wonder Woman is back.

Comment on this

Stop breaking the peace. Be quiet.

Comment on this

Let me say as Minister for Social Protection that, in that context, the Department of Social Protection relies on the post office system to make payments to the people who do not have bank accounts, and we will continue to rely on it.

Comment on this

The Tánaiste is telling them all to take their money away.

Comment on this

We also require the post office to be available for people-----

Comment on this

The Tánaiste is undermining post offices.

Comment on this

-----to collect their social welfare jobseeker's payments through the post office and turn up in person to collect them. It is for that reason that the post office has a very large and very valuable contract with the Department of Social Protection, worth more than €50 million. Fianna Fáil seems unable to count because it is suggesting that it is worth less than half of that. So let us get our facts right.

Comment on this

The Government is not able to count regarding Irish Water.

Comment on this

What about the form?

Comment on this

They are the first few facts-----

Comment on this

What about Deputy Troy's question?

Comment on this

-----that I would like to give to Deputy Troy.

Comment on this

Hear, hear.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Deputy Troy can ask a supplementary question. He has one minute.

Comment on this

It ill behoves the Tánaiste to try to take cheap shots at me.

Comment on this

It is a matter of fact that I have a post office in my constituency.

Comment on this

I declared it on the list of Members' interests. I have declared it umpteen times on the floor of this House.

Comment on this

I was just questioning why the Deputy's facts were so wrong.

Comment on this

No. What the Tánaiste is trying to do is make it personal.

Comment on this

When you are explaining, you are losing.

Comment on this

Post office staff are listening to this debate.

Comment on this

The Tánaiste made it personal for lone parents.

Comment on this

Those staff want answers. I want answers on behalf of the 3,700 people employed in the post office network across the country.

Comment on this

Not cheap shots.

Comment on this

I have asked a number of questions this morning, but the Tánaiste has not answered one.

Comment on this

In her typical style-----

Comment on this

The Deputy was factually incorrect with his questions.

Comment on this

-----she has come in and tried to talk the topic down.

Comment on this

This is supposed to be a supplementary question.

Comment on this

It does not do her justice that she does not answer the questions.

Comment on this

The minute is up.

Comment on this

We are asking questions on behalf of the people whom we represent.

Comment on this

We are representatives to Dáil Éireann.

Comment on this

I will ask the questions again. Will the Government commit to maintaining the current network of 1,150 post offices?

Comment on this

A simple question.

Comment on this

It is a simple "Yes" or "No" question. Will the Tánaiste commit to meeting the Irish Postmasters Union-----

Comment on this

It is too bad Fianna Fáil closed them all.

Comment on this

-----to work through its six-point plan-----

Comment on this

What about lone parents?

Comment on this

Fianna Fáil is the crowd that closed all of the post offices.

Comment on this

-----to save the post office network, yes or no?

Comment on this

What about the lone parents?

Comment on this

What about lone parents?

Comment on this

Withdraw the letters.

Comment on this

Will the Tánaiste-----

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

I am sorry, but will Deputies please lower the noise level?

Comment on this

Deputy Stagg is having a go.

Comment on this

Will the Government commit to investing in the development of the post office-based electronic transaction account, yes or no?

Comment on this

What about the form?

Comment on this

Finally, will the Tánaiste honour her commitment of two months ago when she said that the forms would be taken down and replaced? That has not happened. As of this morning, the old forms are still on the Department's website. I am aware of this because I am a postmaster and sent back to the Tánaiste and her Department the old forms that every post office across the length and breadth of this country still had.

Comment on this

Special delivery.

Comment on this

Those forms request, direct and recommend that people change from having their payments made through post offices to through banks. Will the Tánaiste live up to her commitment and ensure that those promises are maintained?

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

The Tánaiste to reply.

Comment on this

I am happy to say that-----

Comment on this

Answer the questions today.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Please, Deputy.

Comment on this

-----my Department provides over €50 million worth of business to the post office system in Ireland.

Comment on this

We heard that already. Answer the question.

Comment on this

There are more than 1,100 post offices.

Comment on this

It is its largest single customer.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Sorry, Deputies.

Comment on this

Answer the questions.

Comment on this

Normally, when entities have a significant and important customer-----

Comment on this

The Tánaiste is not going to answer the questions, as usual.

Comment on this

-----I expect the people who are being paid-----

Comment on this

It is not just on the "Late Late Show" that she does not answer questions. It is in here as well.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Deputy, please.

Comment on this

-----for the service to give a good service to the people who use the post offices. That is what the people who use the post offices want. The biggest problem is the fact that so few people who use post offices have a full bank account. The purpose of the recent report by Mr. Bobby Kerr and the recent examination under the auspices of the Minister of State for rural affairs was, in fact, to find a pathway that would provide an efficient and a profitable service, both for the customers and for the people-----

Comment on this

The Tánaiste will be getting her pathway in the next few days.

Comment on this

What about the forms?

Comment on this

-----who run and who work in the post offices.

Comment on this

She will get a P45.

Comment on this

You must be getting all of the shouts out today because you are worried that you will miss them for the next few weeks,-----

Comment on this

What about the forms? Come on.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Deputies, please stop.

Comment on this

Will the Tánaiste answer the questions that I asked her, please?

Comment on this

-----so give it a rest.

Comment on this

I will shout any day and give you a piece of my mind. That will be your pathway.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Deputies, stop.

Comment on this

Your pathway is the P45 pathway.

Comment on this

We know you.

Comment on this

We know you.

Comment on this

In relation to-----

Comment on this

The Tánaiste might answer the questions that were asked of her.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Deputies, please.

Comment on this
Bernard Durkan Deputy Bernard J. Durkan Fine Gael

Calm down, Mattie.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

The Tánaiste to conclude. Quiet, please.

Comment on this

Regarding the standard bank account,-----

Comment on this

Did you use the post office to pay the court fines, Mattie?

Comment on this

What did you say?

Comment on this

-----we have put forward detailed-----

Comment on this

Did you use the post office to pay the courts?

Comment on this

You do not have a clue.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Please, Deputies.

Comment on this

------proposals to the Minister for Finance. So has the Kerr report.

Comment on this

The answer must be "No", then.

Comment on this

I broadly support the recommendations made in the Kerr report.

Comment on this

Will the Government make the investment, yes or no?

Comment on this

I think they make a lot of sense.

Comment on this

Deputy Troy spoke a few moments ago as a postmaster. Maybe he will tell us what the postmasters are going to bring to the table,-----

Comment on this
Deputies

Hear, hear.

Comment on this

They have-----

Comment on this

-----seeing as how he is standing-----

Comment on this

What about the form being withdrawn?

Comment on this

I am asking the Tánaiste to meet them.

Comment on this

-----here speaking on behalf of them.

Comment on this

Will the Tánaiste meet them?

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Quiet, please.

Comment on this

So, in relation to-----

Comment on this

I will meet them with the Tánaiste.

Comment on this

-----the forms, this is another issue-----

Comment on this

Will the Tánaiste meet them, yes or no?

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Please, Deputy.

Comment on this

Will the Tánaiste meet them, yes or no?

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

I am sorry, but the Tánaiste has the floor.

Comment on this

-----that the Deputy is extremely familiar with, which is, all of the forms that relate to social welfare payments are designed and redesigned with a couple of objectives in mind, which is why they take quite a time to design and redesign.

Comment on this

Take a long time?

Comment on this

Paid consultants.

Comment on this

One is to prevent fraud and the other is to ensure accuracy and simplicity in so far as a long form for a pension application-----

Comment on this

It would be very simple.

Comment on this

-----can be made as simple as possible.

Comment on this

It did not take the Labour Party too long to take defected members down from its website, so-----

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Deputy, please.

Comment on this

That is actually being done at the moment.

Comment on this

-----why will the Tánaiste not take the form down from the Department's website?

Comment on this

As a postmaster, Deputy Troy seems to be taking an attitude whereby he does not want people who have bank accounts to actually-----

Comment on this

No, he wants choice.

Comment on this

-----be able to use their bank account.

Comment on this

He wants fair choice.

Comment on this

He wants them, because he is a business owner in a post office,-----

Comment on this

I want choice.

Comment on this

------to only be allowed to queue up at the post office.

Comment on this

The Tánaiste told them to go to the banks.

Comment on this

That is not right, Deputy Troy.

Comment on this

The Tánaiste is not playing-----

Comment on this

Stop making a cause for the banks.

Comment on this

One actually has to provide a bank account system that the post offices can use.

Comment on this

Will the Tánaiste meet them?

Comment on this

As a postmaster, Deputy Troy will have to co-operate with that.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Thank you. I now call Deputy McDonald.

Comment on this

Is the Tánaiste going to meet them?

Comment on this

As a postmaster, Deputy Troy is going to have to co-operate.

Comment on this

She is a complete bluffer. She never answers a question.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Order.

Comment on this

Is Deputy Mattie McGrath going to be a Fianna Fáil candidate?

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Order, please.

Comment on this

One cannot even buy a stamp these days.

Comment on this
Michael P. Kitt An Leas-Cheann Comhairle Fianna Fáil

Please, Deputy McDonald has the floor.

Comment on this