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Dáil
‹ Leaders' Questions

Passport service staffing and backlog

Summary

Deputy O'Brien presses the Tánaiste on whether staffing has been reduced and what plan exists to deal with passport delays and Brexit-related demand. The Tánaiste says the system has improved, seasonal staff are used, overtime has been sanctioned, and processing times are falling.

With all due respect, that is a non-answer. We know bad weather events and Storm Emma occurred. It shows that the system is not robust. If the reason given for the backlog and people waiting five or six weeks for passport renewals is Storm Emma, that is not true. The reality is that resourcing within the service has been decreased year-on-year. In 2012, there were 306 full-time staff in the service. In 2016, there were 269. There was a 12% reduction. I asked the Tánaiste specifically if he has plans to increase the number of staff in the service to deal with the backlog? We are nowhere near it.

The website says 16 days for a renewal but it is not 16 days. I encourage people to use the online renewal service as well. However, first-time applicants and under 18s cannot do so. People are missing trips, holidays, business trips and big events because the resources are not there. Saying it is down to the weather is not really acceptable.

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Simon Coveney The Tánaiste Fine Gael

That is not what I said.

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That is what the Tánaiste said. What is his plan to deal with this? This should not come as a surprise to him because I have raised it repeatedly. We are seeing peaks because of Brexit and we have seen increases since 2016. What has the Tánaiste done and what is he is planning to do to improve the service that the citizens of the country deserve and are paying for?

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Simon Coveney The Tánaiste Fine Gael

I am not sure the Deputy has raised it time and again with me.

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I have. The Tánaiste should check the record.

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Simon Coveney The Tánaiste Fine Gael

The facts are-----

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I have put down written parliamentary questions to the Department on numerous occasions.

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Simon Coveney The Tánaiste Fine Gael

Let me deal with the Deputy's questions.

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Do not make a charge like that.

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Simon Coveney The Tánaiste Fine Gael

The Deputy has raised it before now but it has not been time and again.

This has been a particular problem over the past several weeks. Changes have ensured passport services have improved dramatically in the past year. We must deal with the facts. The processing time for passport express renewal applications is now 16 days again. This was reduced from 23 days two weeks ago for the reasons I outlined.

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Pat the Cope Gallagher An Leas-Cheann Comhairle Fianna Fáil

Allow the Tánaiste to continue.

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Simon Coveney The Tánaiste Fine Gael

There are always exceptions with passports with which we have been dealing. With respect, my office has been accommodating to many Members on this issue for several weeks.

Comment on this

That is appreciated.

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Simon Coveney The Tánaiste Fine Gael

It is true that extra staff come in on a seasonal basis as passport applications spike, as they always do, in the build-up to the summer.

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Simon Coveney The Tánaiste Fine Gael

We have also sanctioned overtime to deal with the backlog because of the difficulties caused by the recent bad weather. The Deputy can see the evidence of that in that two weeks ago passport express applications were taking three days but today they are taking 16 days.

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I did not get an answer.

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