We use Google Analytics to see which pages are read and how the site is used, so we know what to improve. This only runs if you accept. See our privacy notice for details.

Dáil
‹ Questions on Promised Legislation

CervicalCheck helpline delays

Summary

Deputy Mary Butler raised concerns about the CervicalCheck helpline response times, staffing and call-backs for distressed women. The Minister said demand was very high but that over 7,000 women had been called back and the process was being closely managed.

Once again, I feel compelled to raise the matter of the CervicalCheck helpline. Last week, I asked the Taoiseach whether the Government was satisfied with the response rates and staffing levels and whether calls were being answered as a matter of priority. Like Deputies on the Government side, Members on this side of the House are being contacted in all our constituency offices by people who are still waiting to be called back. I understand that it takes a while to get people's medical history and have the right information for them when they are called back. Some people are distressed and upset because they have waited eight or nine days to be called back. We are three weeks in and people are still very distressed. Does the Government intend to provide more staff to cope with the number of calls being made to the call centre?

Comment on this

I am aware of the considerable level of demand for the helpline. I understand that it has received 18,000 calls and that 10,500 women have asked to be called back. As the Deputy has recognised, a process has to be followed when checking records and data quality and assigning calls to the appropriate health professionals. To date, 7,103 women have been called back. Considerable progress is being made every day in responding to those who have called the helpline. This process is being managed closely with the hospital groups to ensure people are called back as quickly as possible. A big effort is being made to ensure not only that people are called back promptly, but also that the appropriate person calls back with the right information. I will draw the Deputy's concern to the attention of the Minister. Those involved with the helpline seem to be dealing with a significant level of demand. They are getting through all cases systematically.

Comment on this