Illness benefit contact failures
Deputy Healy-Rae returned to the illness benefit office contact problem, saying phones and emails were not being answered. The Minister said the issue had already been covered but would pass the Deputy’s comments directly to the Social Protection Minister.
Like the Ceann Comhairle, we are all always very complimentary of the great people working in the different sections. Over the past ten days, however, the illness benefit section has been uncontactable. Until yesterday, the phones had not even been ringing. Today they are ringing but the issue is that no one is answering and there are no replies to emails. I have raised this with the Minister-----
Comment on this
Sorry. I had to leave for a minute. It is a very serious situation.
Comment on this
It has been covered, but in view of what Deputy Michael Healy-Rae has said about representations made this morning, I would be happy to convey his comments directly to the Minister, Deputy Regina Doherty, in the hope that everyone in need of an appropriate level of contact can receive it.