Ombudsman complaints recommendations
Deputy O'Reilly asked when the remaining Ombudsman recommendations on hospital complaints would be fully implemented. The Taoiseach said the Government welcomed the report and would work with the Ombudsman, with implementation already underway.
The Ombudsman, Mr. Peter Tyndall, has expressed his disappointment that the HSE has not fully implemented the recommendations made in his 2015 investigation into the healthcare system that found many people were afraid to complain about the treatment they received in hospitals and that many hospitals are not learning important lessons from the complaints they receive. Today he published a progress report that found only ten of the 36 important recommendations he made were fully implemented.
Does the Department of Health have a plan to implement fully the other 26 recommendations?
Comment on this
The Government welcomes the publication of the Ombudsman's report, Learning to Get Better: Progress Report. The HSE and the Department of Health will work with the Ombudsman and his office on making sure the recommendations are implemented. So far, out of 36 recommendations, ten have been implemented fully and 17 are being implemented. Two are being advanced by the Department of Health.