Mental health helpline concerns
Deputy O’Reilly warned that the new mental health helpline must not be seen as a substitute for face-to-face care and asked what it would offer callers. Minister Daly said the helpline was meant to guide distressed people through the many available services and was being promoted nationally.
Today is World Mental Health Day, and the Minister of State earlier referenced the HSE's mental health helpline. That phone number is not a replacement for the face-to-face care people need, and should never be advertised as such by anyone, although I am not suggesting that is what the Minister of State was doing. My fear is that that helpline will refer people to waiting lists. It is supposed to tell people about the supports and services available but we have been hearing in this Chamber and all through the budget debate that the services are not available. What are the people answering the phone going to tell people with mental ill-health who are distressed and have nowhere else to go? My colleague, Deputy Buckley, spoke about this subject with passion earlier because he knows about it first-hand. Where are these people when they ring the helpline? Where are they going to be directed? Are they going to be directed to a waiting list? They are already desperate and they do not need to be directed to a waiting list.
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I have stated repeatedly that I do not know how anyone in a mentally distressed state can know what organisation to turn to, and whether they should go to Alone, Aware, Jigsaw, Pieta House, or CAMHS. How are they to know who does what or where to go? Some 1,027 different services are funded by the HSE, and they are trying to promote themselves individually with flyers and brochures about their services. That phone number, 1800 742 444, has been established through the National Ambulance Service and went live today. I would appreciate it if Deputies would promote that number, as it will give people in need a direction and an opportunity to be advised on where to go when they need that help. It is important that that infrastructure is there to give people guidance on where to reach out when they are reaching out. It is not a panacea but it is an essential tool.