ComReg telecom complaints
Deputy Kelly presses the Government on poor customer service from telecoms companies and asks whether ComReg has the power to act. The Tánaiste says legislation is coming to strengthen ComReg and the CCPC, and acknowledges the widespread dissatisfaction.
A Cheann Comhairle, I apologise if my language is going to be slightly unparliamentary, but the Tánaiste is also the Minister with responsibility for business and it is time ComReg got its finger out as regards the customer service being provided by communications companies. Every Member of the House has had so many complaints that even you, a Cheann Comhairle, intervened during the week. Clearly, ComReg is not doing its job. Does it have the powers? Has the Minister spoken to it in depth about it? The real issue is that businesses, many of whose employees are working from home, are being affected throughout the country. The level of service from Eir, Vodafone etc. is beyond atrocious. It is impossible. Businesses and customers are being hugely affected. The Labour Party proposes that it will be necessary to impose penalties on these companies for such service. It is the only way to stimulate change. In his role as Minister with responsibility for business, will the Tánaiste work with the Minister with responsibility for communications to ensure that either ComReg finally does its job, and I do not have much faith in that, or that penalties will be introduced for such service provision?
Comment on this
The Deputy might have been a fly on the wall at the Fine Gael Parliamentary Party meeting last night, at which this exact issue was raised.
Comment on this
I must say it has not been a huge issue in my constituency office, but it clearly is in many other constituencies where people are very dissatisfied with the level of service they are getting from the telecommunications operators at this time. From a legislative point of view, I am bringing forward legislation which will give more powers to both the Competition and Consumer Protection Commission and ComReg. There will be more powers for those bodies, but it should not require that in the meantime. These telecommunications companies provide an essential service, employ many people and do a very good job, but they have a responsibility to their customers. The level of complaints I am receiving from Deputies would indicate that at least some of those companies are not providing the level of customer service they should. It should not require legislative action by us for that to improve. They should do it anyway.