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Dáil
‹ An tOrd Gnó - Order of Business

Passport processing backlog

Summary

Deputy Collins complained of severe passport delays, travel disruption, and a restrictive call limit for Oireachtas offices. The Tánaiste acknowledged the backlog, linked it to pandemic disruption and staffing shortfalls, and said the Foreign Affairs Minister was working to improve matters.

There is a huge backlog of passports waiting to be processed and printed. I have heard from people all over my constituency who have had their travel plans destroyed recently. We, as Oireachtas Members, were given a telephone number the week before last so we could have direct contact with the Passport Office. Yesterday, my office was open at 9 a.m. and by 11.30 a.m. we had made five calls about passports. We were then told we could make no further calls until next week. I do not know who came up with the number five but it is not good enough by a long shot. I know of a lady waiting on her baby’s passport. She has worked as a scientist on Covid-19 research since the very start of the pandemic. She was told she may get her passport in December. I have encountered the case of a lady who is supposed to get on a flight on Saturday morning but, alas, she has no passport. There is another lady who had to cancel her plans to fly with her daughter last weekend. I could go on and on. What is the Government going to do to address the backlog and give Members of the Oireachtas access to passport offices immediately?

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Leo Varadkar The Tánaiste Fine Gael

I acknowledge the difficulties we have had and the delays people have experienced in getting a new passport or having their passport renewed. I am sure we all have had an unprecedented number of queries in our constituency offices about this. I certainly have. It is related to issues concerning the pandemic in that a backlog built up. Also, the staff are not fully back in the passport offices. This is a matter on which the Minister for Foreign Affairs, Deputy Coveney, is working and on which he will try to make progress in the next little while.

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