We use Google Analytics to see which pages are read and how the site is used, so we know what to improve. This only runs if you accept. See our privacy notice for details.

Dáil
‹ An tOrd Gnó - Order of Business

Online consumer charges after Brexit

Summary

Martin Kenny raised hidden charges and customs delays on .ie online purchases caused by Brexit and sought more regulation. The Taoiseach agreed Brexit was the underlying problem and said he would speak to the Minister and relevant committee.

I raise today a consumer matter arising from Brexit. As the Taoiseach knows, many people at this time of year and throughout the pandemic have been ordering items online and having them delivered usually through .ie websites. They find when they are about to receive the items, there is a huge charge placed on the order and the items are either held up in customs or somewhere else. We know the basis of this is Brexit but the resolution must be found somewhere here. There is need for additional regulation of websites that use .ie domains so at least when consumers order their goods they are, at minimum, warned from where the goods are coming and there may be additional charges. Countless people have contacted me who have spent money on goods and who have found they cannot get them until they spend more money. If they refuse to get the goods, they lose everything. It is a serious matter for many consumers who are really annoyed and frustrated by this. We can blame Brexit as long as we like but we must come up with a solution. There should be additional regulation of those websites.

Comment on this

The Deputy is correct in saying Brexit is the fundamental cause of many challenges and remains problematic in causing supply chain disruption, increased costs and charges if products come from third countries outside the European Union via Great Britain, for example. People may not be aware of those costs initially. I have no difficulty with the Deputy's points and perhaps the relevant Oireachtas committee could give consideration to proposals. I will speak with the Minister in respect of consumer protection in this field and it is a fair point.

Comment on this