Macroom boil water notice
Deputy Moynihan described the prolonged boil water notice in Macroom and the hardship and cost it is causing. The Taoiseach said Irish Water has customer-service and compensation arrangements for compromised water quality and thanked the Deputy for raising the urgent issue.
Irish Water has imposed a boil water notice on Macroom residents for nearly three weeks at this stage. The notice relates to high turbidity, which means Irish Water is not able to give a clear result. Great credit is due to the crews that are working weekends and long evenings trying to get the plant operational but the plant is not suitable. There is talk of getting an upgrade. In the meantime, there is a lot of stress and hassle on residents and businesses but there is also the issue of cost, especially with the high electricity rates. It is all down to Irish Water's own plant not functioning correctly. In the meantime, should Irish Water not be paying an electricity credit to these residents and businesses that are at a loss due to its plant? Fad is atá na srianta leanúnacha seo i Maigh Chromtha, toisc chóras lochtach Uisce Éireann, nár chóir d'Uisce Éireann na costais leictreachais atá ag daoine dá bharr a íoc?
Comment on this
Táim buíoch den Teachta as an gceist phráinneach seo a ardú. Tuigim an méid atá ráite aige ó thaobh cabhair agus tacaíocht a thabhairt do mhuintir na dúiche ina bhfuil na fadhbanna. Regarding the cost of boiling water, Irish Water has a strong customer service focus. It outlines the standard of service customers should expect to receive, including codes of practice and so forth, and vulnerable customer communications. Its plan sets out a compensation mechanism for when water quality is compromised and unfit for human consumption, such as when boil water and drinking water restriction notices apply. There may be opportunities to pursue that with Irish Water in respect of the specifics of the situation in Macroom. The Deputy is correct that turbidity is the issue. Irish Water is currently working on this. As the Deputy said, the crews are out to try to resolve the immediate issues so they can lift the boil water notice but Irish Water is also progressing a major project to upgrade and modernise Macroom's water treatment plant to increase its capacity and get better resilience.