RTB delays
Deputy Griffin described long delays and poor phone access at the Residential Tenancies Board, saying constituents were being badly affected. Harris said the RTB must function efficiently and promised to pass the concerns to the Housing Minister.
I want to raise with the Minister issues that have been brought to my attention by constituents regarding the Residential Tenancies Board, RTB. There are huge delays with paper registrations, for example. Even though the board will say it is taking seven weeks, constituents are telling me it is taking ten to 12 weeks. There are delays on the phone. I checked it this morning. I was on for almost 20 minutes. The music is still in my head. I cannot get it out of my head. I was listening as I waited for an operator. There are huge issues with response times for cases being processed. This is an important public body and this is something that needs to be looked at urgently. Whether it is a matter of under-resourcing or whether it is a matter of a more fundamental review, could attention be given to try to improve the service being provided by the RTB?
Comment on this
I thank Deputy Griffin for raising this issue and echoing and amplifying the frustration of his constituents in relation to this. At a time when we are trying to support and sustain the rental market, encourage landlords to stay in the market and help people who are renting, it is important that the RTB can function efficiently for anyone who tries to contact it. I will pass on the Deputy's views to the Minister, Deputy Darragh O'Brien, and ask him to respond to the Deputy directly.