Passport service problems
Deputy Murphy said her office is dealing with repeated passport problems and inconsistent advice from the Passport Office, Gardaí and helplines. The Tánaiste defended the service as much improved, but said he would follow up on any specific cases she provided.
Sometimes I sit here and wonder how we can solve the climate crisis when we cannot get the Passport Office to work operatively. My office is receiving an inordinate number of passport issues. They are the same issues as I have raised previously. We have a disconnect with the Passport Office. Whether it is the Oireachtas helpline or the helpline for people who ring up, the information is different. People then go to the Garda station. The gardaí are doing their best to keep the country in law and order but some of them do not understand that a passport photograph must be signed with the application number on the back of it and it must be stamped. Families are returning to Garda stations and taking up valuable time and resources we do not have. Sometimes they have to return two or three times. I have asked previously whether we could set up a system that does away with Garda verification. We have to bring in a system that is different and that works. We cannot have the Passport Office ringing Garda stations looking for the Garda who signed the book. It is not working. I plead with the Tánaiste to address the issue before we get to the seriously busy holiday season.
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It is working. The passport service worked exceptionally well last year in terms of issuing passports in very fast timelines and in terms of responding to emergency situations all of the time. I do not think Deputy Murphy's characterisation of the service is accurate here and now today. It might have been a year ago but it certainly is not today.
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I am sorry but I have heard about eight issues in a fortnight.
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Part of the problem is that the Tánaiste does not want to listen.
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-----give me the cases she has experienced I will follow through on them and get a report back to her.
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I drove to Cork with somebody's passport because of their issues.
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People can get a passport online very quickly. People have issues with expiry dates. My experience-----
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Can they? They cannot get a first passport for a child.
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Deputy Murphy is interrupting all the time. The bottom line is that the service has improved dramatically over the past 12 months. It gave out a record number of passports again last year. If Deputy Murphy has cases I ask her please to bring them to my attention. I would like to find out about the case she is speaking about.