35. Deputy Christopher O'Sullivan asked the Minister for the Environment, Climate and Communications when the broadband outage (details supplied) that has impacted the Dunderrow area of Kinsale, County Cork will be resolved; and if he will make a statement on the matter. [39805/24]

The National Broadband Plan (NBP) is the government's initiative to deliver high speed broadband services to all premises in Ireland.

The premises in question is in the BLUE area on the broadband map. The BLUE area represents those areas where commercial providers are either currently delivering or have plans to deliver high-speed broadband services. The Department defines high-speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload.

The activities of commercial operators delivering high-speed broadband within BLUE areas are not planned or funded by the State and the Department has no statutory authority to intervene in that regard. There may be a choice of operators offering this service in any given area. Further information in this regard is available at www.comreg.ie/compare/#/services.

If a person lives in the BLUE area and after contacting their Retail Service Provider are told they cannot get access to greater than 30Mbps, they should raise a query via the Department of Environment, Climate and Communications (DECC) webform at: secure.dccae.gov.ie/forms/NBP-Customer-Service.aspx and the department will escalate with the commercial operator to investigate this matter further.

My officials have contacted Open Eir, who have confirmed that the broadband outage in this area is now resolved since the 2nd October 2024.

The regulation of service providers is the responsibility of the independent Commission for Communications Regulation (ComReg), in accordance with the requirements of the Communications Regulation Act 2002 and associated Regulations.

ComReg must act independently in exercising its regulatory functions, including its investigation of complaints.

ComReg can be contacted at:

Phone - 01 804 9600

Online - www.comreg.ie

Email - consumerline@comreg.ie

I trust this information is of assistance.