765. Deputy Michael Creed asked the Minister for Justice the status of applications for a visa by persons (details supplied); and if she will make a statement on the matter. [44819/24]

I can advise the Deputy that the applications referred to were created on the 08 October 2024. Supporting documentation was received in the Riyadh office on the 15 October 2024. The applications were received in the Ankara Visa Office on the 16 October 2024 where they await examination and processing.

It is not possible to give a definitive date as to when these applications will be finalised. All applications are processed in chronological order, based on date order of receipt. While every effort is made to process applications as soon as possible, processing times will vary having regard to the volume and complexity of applications, the possible need for the Immigration Service Delivery (ISD) function of the Department to investigate, inquire into, or seek further information, and the resources available.

The applicants will be notified as soon as a decision has been reached by a Visa Officer.

Processing times and decisions at the Overseas Visa Offices can be checked at the following link: www.irishimmigration.ie/visa-decisions/#decisions

I can also advise the Deputy, my Department has now introduced a Digital Contact Centre (DCC) for our customers. The DCC allows individuals to log in and review the status of their immigration applications.

In its first phase, the DCC can be used to check the status of and raise queries in relation to Citizenship Applications, Visa Applications, Domestic Residence Permission Applications, EU Treaty Rights Applications and Travel Documents Applications.

My Department’s new platform can be accessed at the following link: portal.irishimmigration.ie/en/

Queries in relation to the status of individual immigration cases may be made directly to my Department by e-mail using the Oireachtas Mail facility at: IMoireachtasmail@justice.ie, which has been specifically established for this purpose. This service enables up to date information on such cases to be obtained without the need to seek information by way of the Parliamentary Questions process. The Deputy may consider using the e-mail service except in cases where the response is, in the Deputy’s view, inadequate or too long awaited.