Revolut scam safeguards
Deputy Farrell described repeated scams on Revolut accounts and poor access to human support. The Tánaiste said he would ask the Finance Minister to consider further safeguards and better access to assistance.
Three years ago, I raised the story of a couple who had been scammed of €4,000 they had saved in their Revolut account for their wedding. They had huge issues at the time in trying to contact anyone beyond a bot about this scam. After raising this issue, I was flooded with people contacting me saying they too were hit by such scams and could not contact the company.
Today, I was again contacted by a young man who was scammed of €10,000 he had saved in the hopes of finally being able to buy a home of his own.
This young man is devastated. He has raised serious concerns about how this has happened and what can be done to stop it happening again. This not one person's story and it is not acceptable that a bank operating in this State has such an appalling record on dealing with people who have lost all their savings. What can and will the Government do to deal with this?
Comment on this
I thank Deputy Farrell for raising this issue. It is horrific to hear of anyone experiencing that. The Deputy said that she has heard of another case today but she said that she has heard of many cases. I will ask the Minister for Finance to consider this matter to see what further safeguards are needed regarding this and also how we can get beyond people talking to bots when they are looking for information. I will ask the Minister to come back to the Deputy on this matter.