1732. Deputy Louise O'Reilly asked the Minister for Housing, Local Government and Heritage if he is aware of the delays regarding queries submitted to Tailte Éireann including using the Oireachtas email; if he plans to resolve this issue; if so, if he will outline those plans; and if he will make a statement on the matter. [57344/26]

Tailte Éireann is an independent Government agency and provides a property registration system, property valuation service, and national mapping and surveying infrastructure for the State.

Tailte Éireann receives queries from our various customers and stakeholders in a multitude of ways, further detail would be required on the specific type of queries in question in order to provide a reply on response times.

Tailte Éireann is committed to delivering an excellent customer service and the majority of customers are satisfied with the standard of service they receive. However, if a customer has a complaint about the service provided, they provide guidance on their website on how to bring it to their attention: https://tailte.ie/about/customer-service/how-to-make-a-complaint/. The complaints mailbox is closely monitored and 96% of queries received are responded to within committed response times.

In relation to the more specific question asked about delays regarding queries submitted using the Oireachtas email, there is no evidence of delays in the processing of correspondence to Oireachtas@tailte.ie.

Tailte Éireann process representations received in accordance with Circular 25/2016 and endeavours to respond within three working days and reply to all substantive queries within fifteen working days of receipt.

For the year to date, 98% of the representations received from Elected Officials have been responded to within committed response times.

The provision of information to elected members of the Oireachtas when making Representation is governed by Section 40 of the Data Protection Act 2018. Elected officials are entitled to make Representations for named data subjects to access information relating to the data subject only.

Section 40(4) establishes a legal basis permitting organisations to respond to and process personal data on foot of a Representation received. It does not compel an organisation to accede to a request and, as a data controller, Tailte Éireann must also comply with the principle of accountability by demonstrating their compliance with all other principles of data protection.