Seanad
‹ Order of Business Banking access and customer service
Summary
The Leader acknowledges concerns that banks are replacing personal service with online banking, and agrees that many customers still want to deal with staff directly.
I also note the Senator's points on banks. I do not think banks want anybody going into their offices now and instead want everybody to use the Internet but that is not what many people want. Many people want to speak to a person.
Comment on this
People want to do their banking as they normally did, in a civilised manner.