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Seanad
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Banks forcing customers online

Summary

Senator Norris condemns banks for forcing customers, especially elderly people, to use online services and making them queue outside with cash.

David P.B. Norris Senator David Norris Independent

I have an unending supply of questions. Why are the banks trying to force people online? There are many people like myself who do not use computers and elderly people are now made to queue up outside with large sums of cash, advertising themselves as potential victims of crime. It is an absolute disgrace that the banks have turned their backs on those people who rescued them during the crisis. In a debate on banking, we could lay out the complaints of people. Bank of Ireland has done absolutely nothing to ameliorate this situation. It despises its account holders and treats them with utter contempt.

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