I rise to reflect and pass on my deepest sympathies and condolences, along with my party, Fianna Fáil, and, indeed, the entire House, to the family, friends and colleagues of Mr. David Hill. He was over at the weekend representing the Scottish Parliament and passed away during the match against the Oireachtas rugby team, the Dáil and Seanad XV, early on Saturday afternoon. I met Mr. Hill the previous night at an engagement that the Scottish office had organised. I am wearing my Scotland and Ireland flags today in his memory. He was an absolute gentleman. He was a really lovely human being. He loved politics and he loved rugby even more. They all travelled over on Friday in various different ways - some got direct flights from Scotland, some came via Heathrow and so on. He was just a really lovely gentleman. Respect and tributes have come in from all over and particularly from the Scottish political sphere, including everybody from Nicola Sturgeon, the First Minister of Scotland, to the leader of the Conservative Party in Scotland. Some of the tributes note that he was calm, helpful, professional, kind, generous, well liked and highly respected. To his family, his parents, Rodger and Sharon; his brother, Alex; his sister, Georgia; his nephews, Freddie and Hunter; all of his colleagues in the Scottish Parliament; and all of his friends, I just would like to send the deepest sympathies and condolences not just from myself and my party, but from the whole House. It was an absolute tragedy. It was something that we never expect to happen in a fairly amateur match. I know many Members of this House have played in similar events in the past. It is an absolute tragedy. If it is appropriate, I ask that we have a minute's silence in his honour and memory at the end of this Order of Business. Hopefully, there might be a time when the joint Houses here and perhaps the house in Scotland, Holyrood, where he was so well liked and he did so much for that rugby team, particularly, in the Scottish Parliament, can do something in the future to respect and remember him again. I hope we can agree on a minute's silence.

I thank Senator Horkan. Sadly, I will be accepting his proposition of a minute's silence. When I say "sadly" it is because it is unfortunate that is what we are doing.

I pay tribute to Senators McGahon and Horkan for their very sincere tributes. I pay tribute to the late Mr. David Hill and to both Senators, who I know have been very shaken by the events. Our thoughts are with them as well. We thank them for their solidarity here today. We send our deepest sympathies to the Hill family.

I ask that we have a debate on customer care and customer service. I ask that we also have a look at the role of the Commission for Communications Regulation, ComReg. If we are to be honest, all of us as public representatives and the people who we work for and with are having a nightmare in dealing with a multiplicity of departments and agencies around customer care and customer service. It is high time we call halt to the shoddy treatment of people by a myriad of Departments, semi-State companies and public bodies for the way in which they treat people.

In particular, let us reflect upon those elderly people who pay money to put credit in their phones and dial a company yet are made to wait an hour or two and their credit dwindles out of their account. In the old days one could press button B and get one's money back but today one is given the option of pressing buttons 1, 2, 3, 4 or 5 but will only be connected to someone else. People are sick and tired that there is no accountability and no customer care or service. There was a time when the customer was always right. Sadly, customer care has been outsourced to call centres, which is a situation that needs to be re-examined and looked at by a multiplicity of agencies, bodies and companies. I ask for a debate to be arranged and suggest that we bring in the communications regulator to speak to us because the way people are being treated now is unacceptable. People cannot get answers to basic simple questions yet at the same time companies fob people off. I hope that the treatment of people and customer care can be prioritised. We saw Covid used as an excuse and it was said that people were working from home but now people are moving back into their offices so there can be no excuse for the shoddy treatment of people around customer care. I ask that the Leader facilitates a debate at her earliest convenience.