One-off planning and Vodafone complaints
Senator Davitt backed a debate on changes to one-off planning and then raised disturbing constituent complaints about Vodafone call-centre service. The Deputy Leader said she would bring the Vodafone issue to the Minister and look for a mechanism to pursue it, while also noting support for the planning and rural housing concerns.
I concur with what Senator Boyhan has just talked about with regard to one-off planning. I raised the same issue last week in the House. It would be quite worthwhile having a debate about it. Some of the legislation that was being brought in recently had unintended consequences and is causing problems for people that should be entitled to planning heretofore.
The issue I will raise today has been brought to my attention by a number of constituents, that is, the dealing Vodafone and its call centres have with their clients. Some of the stories I have heard recently are shocking, to say the least. The contempt and disregard in the way Vodafone has dealt and is dealing with many of its customers beggars belief. I could not believe some of the stories, but for many of these people having facts and times to back up what they had told me. We have spent so much money on the roll-out of the national broadband plan and the biggest beneficiary of this in the country will probably be Vodafone. It will be able to just roll on to the money and all the infrastructure we have provided for it and likewise for other providers, but Vodafone will certainly be one of the biggest beneficiaries. I have serious concerns about how it is dealing with customers through its call centres, chatbots and whatever else. They seem to be very unfriendly to use. I witnessed somebody ringing Vodafone the other day. It was the third or fourth time the person made the same call and agreement, only for it not to be carried out reciprocally by Vodafone. I have serious concerns. This issue has been well documented. I think Vodafone has one of the worst records on customer care. When Vodafone is benefiting so much from the State and the roll-out of the infrastructure we are providing, it needs to be called to heel.
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I am not really sure what we can do. All I can do is bring the issue to the attention of the Minister and ask him to query it. I know there are not direct beneficial lines between the State and Vodafone, but there certainly are a hell of a lot of indirect benefits to Vodafone as a result of what State infrastructure development is doing. I will raise it with the Minister and see what kind of response I get back.
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I am just curious, because we have an Oireachtas point of contact for many other entities.
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We will find some mechanism to see if we can call the issue out.
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Customer care has to be king for most of these leading companies. What the Senator has described today does not really meet the standards we expect. Senator Davitt also supported Senator Boyhan's request for a debate on rural housing with regard to the guidelines that have been changed recently and especially the impacts they are having on our rural families, up and down the length and breadth of the country.
Senator Boyhan also brought to our attention this morning the Macra na Feirme campaign and I suppose I have to give a shout-out to Shane Dolphin, my own pal, who was on radio this morning to highlight that campaign.
He will, with all of his colleagues from around the country, be marching to the Oireachtas tomorrow. I would encourage anybody and everybody who is available to go down and talk to them. They have some genuine concerns. Sometimes we dismiss young people as not having enough experience in life to really understand the difficulties of changing things. However, some of these people have far more experience than some of the people making decisions affecting them.