Ceisteanna—Questions. Oral Answers. - Supplementary Allowance Scheme.
- Information on Supplementary Allowance Rights 10 speeches
The Minister described leaflets and a forthcoming newspaper advertisement explaining the scheme and applicants’ rights. He declined to release confidential guidelines publicly, prompting brief exchanges among Deputies.
John Boland, Charles J. Haughey, John F. O'Connell, Albert Reynolds
- Uniform Administration of Supplementary Allowance 10 speeches
The Minister said the scheme was monitored but acknowledged it was not yet operating as efficiently or consistently as desired. He would consider further training for officers and said he was aware of complaints about uneven approaches.
John Boland, Charles J. Haughey, Joseph Brennan
asked the Minister for Social Welfare if he will ensure that steps are taken to supply more information to applicants of their rights under the supplementary welfare allowance scheme.
Comment on this
As I stated in reply to a similar question to-day, supplies of an information leaflet giving details about the supplementary welfare allowances scheme have been sent to nearly a thousand health centres throughout the country. This leaflet is also available at all information offices of my Department and at the community information centres registered with the National Social Service Council.
I have also arranged to have a large-sized advertisement inserted in the Sunday newspapers shortly. This advertisement in additon to giving information about the scheme will advise people of their rights and tell them how to go about making a claim.
Comment on this
Would the advertisement state that people are entitled to appeal against a decision?
Comment on this
It will be a very full advertisement. A group representing the unemployed generally came to see me recently about this matter and suggested that I do this. I was glad to be able to accede to their request. It will be a very satisfactory advertisement giving all the necessary information and it will be very prominently displayed. I would not necessarily think that that would be the end of the matter; we will probably have to do more.
Comment on this
Could the Minister make available to most people the set of guidelines which he gave me in confidence? Having received these guidelines in confidence it is difficult for me to make the information available.
Comment on this
Would the Minister make this information available to the other Deputies in the House?
Comment on this
Deputy Reynolds has just asked me for it. He is usually slightly ahead of his Coalition colleagues.
Comment on this
A great relationship seems to have developed between the Minister and Deputy Reynolds over the last few days, whatever is going on.
28.
Comment on this
asked the Minister for Social Welfare if he is satisfied that the supplementary welfare allowance scheme is being operated in a uniform way throughout the country.
Comment on this
I am reasonably satisfied that the supplementary welfare allowance scheme is being operated in a uniform way throughout the country. To ensure that this is so, the scheme, which is under my general direction and control, is being monitored by my Department.
Comment on this
Is there any intention to give briefings to the officers who are implementing this scheme, about the provisions of the new scheme?
Comment on this
Prior to the introduction of the scheme a three days' seminar for the superintending community welfare officers is held. This situation can be kept under review. The operation of the scheme is still tentative. I am still not fully satisfied that it is operating as efficiently and as satisfactorily as it should.
Comment on this
I am reluctant to express too many ideas on this matter, but is the Minister aware that there have been a number of complaints about the method of approach of certain officers in different parts of the country towards this scheme? Would the Minister accept that it would be a good idea if all the officers rather than just the supervisory officers were given a course in the various aspects of the new scheme?
Comment on this
I will consider that. They are all fairly experienced officers. As the Deputy knows to a large extent the scheme is similar to the one which they operated before. Perhaps there is need for further instruction and further briefing.
Comment on this
Is the Minister aware of complaints, unhappiness and unevenness in the approach in different parts of the country?