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Dáil
‹ Ceisteanna—Questions . Oral Answers . - Telephone Service .

Dublin exchange response times and staffing

Summary

The Minister reported an average 13-second response time and average staffing of 1,920 operators in 1981 and 1,815 in 1982. Brady disputed the response-time figure, citing evening difficulties and the departure of over 250 part-time operators; the Minister said service was gradually improving.

asked the Minister for Posts and Telegraphs the duration of time before a subscriber obtains a reply to a call to the Dublin telephone exchange after dialling; and the total number of operators employed in the Dublin telephone exchanges in 1981 and 1982.

Comment on this

: The average time taken at the central telephone exchange in Dublin to reply to callers is 13 seconds. The average number of operators employed in 1981 was 1,920 and in 1982 was 1,815.

Comment on this

: I noticed that the Minister could not keep a straight face when giving that reply. Has he tried to dial the Dublin telephone exchange any evening after 6.30 p.m.?

Comment on this

: I use the telephone service very often.

Comment on this
Thomas J. Fitzpatrick An Ceann Comhairle Fine Gael

: That is a separate question.

Comment on this

: It is part of my question.

Comment on this

: Perhaps the Minister does not need to use the telephone exchange.

Comment on this

: Is the Minister aware that more than 250 part-time operators were let go some months ago and have not been replaced? Is that contributing to the present foul-up in the telephone exchange?

Comment on this

: The speed of answer at the exchanges at Dame Court, Saint Andrew Street and Hely Buildings is improving gradually, whether Deputies believe it or not. The average time to reply to a caller is 13 seconds.

Comment on this
Thomas J. Fitzpatrick An Ceann Comhairle Fine Gael

: A final supplementary.

Comment on this

: There are very few supplementaries one could ask arising out of the Minister's reply, but he knows as well as I do that his reply is totally inaccurate.

25.

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